Here at Sparkletown we want to make a difference to our local communities, we pride ourselves on our people focus and are driven by inclusion and equality. If you think you have what it takes to provide the very best customer service, apply now to join our ever-growing Sparkle Squad.
Sparkletown thrives on being an active member of the community, our facilities are architecturally designed to encourage social interaction. We only employee friendly, local team members who are ready to provide the very best customer service to every customer using our facility. Our equipment is state of the art and our newly constructed sites are clean and fresh, which sets us apart from our competitors.
We love success stories, many of our team members have moved from car wash attendant to car wash manager. Here at Sparkletown if you have what it takes you will go far, and our management team are here to support your development in any way we can.
We believe in encouraging the best of the best, which is why we introduced the Sparkletown Superstar Award. Every quarter we choose a team that has embraced the Three C’s “Customer Service, Cleanliness and Consistency” and reward them with a companywide shout out and monetary reward for their efforts. All our staff members are provided with a Sparkletown shirt, Sparkletown Cap and easy access to rosters and pay slips via our smartphone.
Job Title: Car Wash Manager
Reporting Manager: Operation Manager
Role summary
The Car Wash Manager is responsible for the day-to-day operations of the Car Wash, including customer service, site presentation, management of casual staff and operational and financial performance of all on-site equipment and vending.
Role Objectives
• Responsible for the day-to-day operations of the Car Wash
• Management of operational accounts on behalf of the Car Wash
• Manage staff including conducting appraisals and performance review
• Manage workplace health and safety and security issues
• Client relations, including responding to consumer complaints
• Management of chemicals and other inventory and place orders with enough lead time to ensure that stock levels are managed
• Quality control & strict time management
• General cleaning and maintenance of all equipment, grounds, and facilities
• Manage and motivate a team to maximise sales and cost efficiency
Key responsibilities
Customer Service
• Providing high quality customer service and community engagement and shall encourage and manager other staff to deliver the same high levels of service
Site maintenance
• Ensuring the site is clean and tidy and well-functioning, including high levels of presentation, cleanliness of bays and equipment and landscaping
• Responsible for the period maintenance of all equipment, on-site trouble shooting of any malfunctions, and where required the engagement and management of specialist contractors to resolve any faults.
Driving performance
• Develop a detailed understanding of customers and drive sales performance through repeat business, strategic collaborations, and innovation marketing ideas
• Identify any issues and opportunities and shall address or action these appropriately to ensure optimal customer service and finance outcomes
Employee Management
• Confidently lead and manage a small team under strict time managed circumstances.
Equipment provided: Mobile phone, site-based computer, car wash uniform, PPE
Work schedule: 8am to 4pm, between Tuesday to Saturday, 5 days per week with a half hour lunch break each day.
Emergency contact: The role of Car Wash Manager is the first point of contact, during car wash operational hours, for all emergencies, security breaches or equipment breakdowns. A company mobile phone will be provided to support this role requirement.
Travel: The Employee may be required to travel to service all any of the Employer’s locations. All reasonable and approved travel expenses will be either paid or reimbursed by the Employer excluding local travel.
Positions available at various locations across SEQ
Sparkletown is a community focused Car and Dog Wash operation.
We offer beautifully designed, environmentally conscious, and functional facilities that the community may enjoy. Open 24 hours a day, 7 days a week, each Sparkletown location services a multi-generational audience and creates opportunities for social interaction, culture, and commerce.
While our staff do not physically engage in the act of washing our customers vehicles and dogs, a Sparkletown car wash attendant will possess the following: -
• Availability to work weekends.
• Ability to be on their feet for most of each shift.
• Ability and willingness to engage with customers, if required.
• Their own transport to and from the car wash facility.
Sparkletown recognise that all car wash staff will have specific duties and responsibilities to operate the business successfully, some of which may pose a health or safety risk for a person with a disability.
Duties and responsibilities that may be required to be executed include, but are not limited to: -
• Accessing mezzanine level of plant-room (via stairs or ladder). This area is used for building services and maintenance including plumbing, water storage and chemical service channels.
• Use of internal and external ladders to clean, repair or maintain outdoor car wash equipment including hoses, service channels, security cameras and lighting components.
• Sweeping, rinsing and general cleaning (to a high standard) of wash bays, mud pits, and dog wash, including the twice-daily emptying of bins, general site cleaning and landscaping.
• Unloading of chemicals from delivery vehicles – ability to carry 25kg containers.
• Ability to use of a ‘pallet jack’ to unload, arrange, maneuver and store chemicals, spare equipment and vending stock in the plant room or storage facility.
We are always interested to hear from you.
